Even the best textile experts come across problem garments that get ruined. Sometimes Dry cleaners mishandle garments and make mistakes as well. What sets most reputable cleaners apart is the willingness to accept responsibility for damaged garments that are the fault of a processing error.
What if your cleaner tells you they did everything right and you want to understand why your garment was ruined? The good news is that the Dry Cleaning & Laundry Institute in Maryland’s Textile Analysis Laboratory offers high tech investigation of garments much like crime scene investigations.
This lab tests 5,000 garments yearly to find out why textiles fail and who is responsible. The results help our industry improve quality and service. If you want to understand why a garment has failed ask your dry cleaner to send it to this independent lab for the answers you seek!